Support

Got technical issues with one of our products? Need further details about functions?

At iDTRONIC Professional RFID we are committed to provide you with the best possible support. Therefore we offer a wide range of services and assistance.

 

Technical Support

If you have any technical questions or require support, please use our help desk system and contact our service team at support@idtronic.zendesk.com

When submitting a request for support, you will receive an e-mail with a support ticket identification number – which both, you and our service team staff can use to identify the support request.

In order to help you as quickly as possible, we ask you to include all necessary information:

  • Full contact details, including name, phone and e-mail address
  • Invoice number and product part number
  • Firmware, SDK & software version number
  • Short description of your application
  • Full description of the problem

Please understand that we prefer to receive an initial support request through our support system from now on. All request, minor as well as major ones will be handled with high professionally to solve your issues as fast as possible.

 

Maintenance & Repair

Additionally to the technical support, iDTRONIC offers repair & maintenance plans for its hardware. These services are structured efficiently to minimize the return time of your devices, so that you can keep your business running. For further information, please approach your sales contact or our support team.

 

Trainings

Knowledge is the prime resource for companies, which want to increase their productivity and competitiveness. Our products can help you to achieve this target.

To ensure proper use and enable you to utilize their full potential, iDTRONIC offers technical training for its devices. To register for training, please use our contact form.

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